Damage Claims Handler

Job description

  Location
Leeds, West Yorkshire
·  Salary
£ 15500 - £ 16500 / Year
·  Category
Sales & Retail - Contact Centre
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
N2131209

Damage Claims Handler

Permanent
£15,500
Leeds

Salary: Starting salary is £15,500 however driven individuals can earn up to £17,200 within 6 months through our Career Development program.

Driver Services
Job Description
Job Role:
Damage Claims Handler
Reporting to:
Driver Services Team Leader
Hours of work:
37.5 hours per week

Scope and Remit
To process fines and vehicle damage claims effectively and efficiently, liaise between customer and supplier to minimise damage disputes ensuring cases are settled within agreed SLA's.
Job Tasks
Key responsibilities include:
*Updating and processing damage cases on IRIS
*Processing fines within 24 hours
*Compiling Damage packs for customers
*Checking necessary documentation is present & correct
*Reviewing damage claims for fairness/ accuracy
*Chasing customers/supplier for supporting docs.
*Escalating cases at risk of exceeding SLA guidelines to the Team Leader
*Liaising with internal & external customers/supplier via phone & e-mail.
*Negotiating supplier cost reductions where necessary
*Clearly communicating customer responsibilities when submitting damage packs.
*Assist the department in reducing damage debt.
*Maximise all lines of communication, i.e calls in the first instance.
*Assist the department in achieving set goals.
*Maximise the full use of Thatcham and any other tools to support the validation/cost of claims.
*Adhere to the Damage CC and Dispute Process.
Key Personal Characteristics
The Candidate
The ideal candidate is upbeat, enthusiastic and passionate about helping our customers and suppliers .
You will also be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers and suppliers on the telephone, or email.
You should be an organised individual, who is able to work efficiently whilst maintaining attention
The Rewards
*A friendly, supportive and energetic working environment
*Workplace pension contributions
*Discounts at high street retailers
*Cycle to work scheme
*Increased holiday entitlement with length of service
*Excellent opportunities for career development
Knowledge, Training and Experience Required
This role requires an individual with the following experience and skills:
*Confident user of the IRIS damage system
*Ability to work under pressure in a fast-paced environment
*Some experience of using the rental function of IRIS.
*Previous claims handling experience in a similar role
*Knowledge of vehicle types
*Previous experience in negotiating costs/assessing damage claims
*Demonstrates flexibility and adaptability to support colleagues across the operation
Job Type: Full-time
Salary: £15,500.00 /year
Required experience:
*Claim Handling: 1 year
Required education:
*Secondary education

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.