Customer Support Assistant

Job description

  Location
Bilston, West Midlands
·  Salary
£18,000.00/Hour
·  Category
Industrial & Manufacturing and Production - Industrial & Manufacturing
·  Job type
Contractor
·  Industry
Industrial and Manufacturing
·  External Reference
JN-112018-32929

CUSTOMER SUPPORT ADMINISTRATOR OPPORTUNITY

AVAILABLE IMMEDIATELY

TEMP TO PERM

12 MONTH CONTRACT

£18K

MONDAY TO FRIDAY 08.30AM TILL 5.00PM WITH 30 MINUTES LUNCH.

MY CLIENT IS LOOKING TO RECRUIT A CUSTOMER SUPPORT ADMINISTRATOR ON A TEMP TO PERM BASIS COVERING 12 MONTH MATERNITY LEAVE.

Job Purpose Statement

Interact with customers to provide excellent levels of sales support and process information in response to sales orders, enquiries, requests and concerns about products and services.

Key Accountabilities

·  Deal directly with customer either by phone or electronically in a timely, effective, polite and positive manner showing sensitivity to the customers issues

·  Understanding internal and external customer needs and expectations and working to exceed these

·  Obtain and evaluate all relevant information to effectively handle enquires or complaints

·  Respond promptly to customer enquires both verbally and in written form

·  Take ownership of customer queries and ensure appropriate solutions are given

·  Ensure customer needs are met and where possible exceeded by constantly reviewing the service provided and identifying improvements

·  Accurately process and verify sales orders, along with returns requests and invoice queries

·  Keep written / electronic records of customer interactions, enquiries, comments or complaints

·  Perform general office administration as required

·  Communicate and coordinate with internal departments

·  Develop an excellent understanding of our customers and industry sector

·  Manage and maintain customer support ' best practice' in line with company policies and business rules

·  Work as part of a team to develop and improve existing procedures and policies and develop new where required

Experience, Skills & Qualifications

·  Proven customer service experience

·  Ability to work effectively as part of the team

·  A flexible, highly motivated ' can do attitude

·  Excellent interpersonal skills, non confrontational, ability to listen, obtain information, determine course of action and follow through to successful completion

·  Proven exposure to difficult situations, maintaining professionalism, displaying patience and empathy

·  Able to demonstrate strong written and verbal communication skills and the ability to communicate with customer and colleagues at all levels

·  Excellent organisational skills, ability to prioritise and meet agreed deadlines

·  Ability to build and maintain customers confidence in the company, its service and products

Key Performance Indicators

·  Answering of inbound telephone to target

·  Turn around and response of customer queries to target

·  Entry of Sales Orders and Collection Requests to target

·  Maintain agreed level of data accuracy

This role is 70% order processing and 30% managing customers.

To apply for this exciting opportunity email your CV now Angela Gordon,

Adecco is an equal opportunities employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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