Customer Support - Administrator

Job description

·  Location
Warwick, Warwickshire
·  Salary
£ 14 - £ 16 / Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-032020-125822

Administrator

Location: Warwick

Adecco UK are recruiting for a Functional Support Administrator to join our leading tech snd digital clients team based in Warwick!

What are my responsibilities?

*Provide both verbal and written assistance/support to customers both internal and external to the business.

*Help to resolve customer issues including walking customers through basic troubleshooting or setup processes.

*Ensure the relevant SLA's are adhered to & escalate when required.

*Assist with data management activities.

*Producing high quality deliverables.

*Conforming to company processes, quality standards and guidelines.

*Interfacing and cooperating with international stakeholders.

What do I need to qualify for this job?

*You will have previous administration/support experience preferably in a customer services environment

*You will be customer focused

*You will have excellent communication skills-written and verbal

*You will have good MS Office skills

*You will have strong attention to detail

*You will be able to identify potential continuous improvement opportunities

*You will have the ability to understand and rapidly adapt to our established processes.

*You will be an excellent team player with the ability to work independently.

*You will have a proactive, well-organised and result-oriented approach combined with an ability to communicate clearly and efficiently.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy