Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Customer Support Administrator

  • Wolverhampton (West Midlands)
  • Administration

Job description

  Location
Wolverhampton, West Midlands
·  Salary
£ 16000 - £ 17000 / Year
·  Category
Industrial & Manufacturing and Production - Manufacturing
·  Job type
Permanent
·  Industry
Industrial and Manufacturing
·  External Reference
GTCUSTSUPPORTADMIN

Excellent Opportunity Available
Customer Support Administrator
Wolverhampton
Permanent
£16,000- £17,000

We are currently looking to recruit a Customer Support Administrator responsible for organising and running the installation and service contracts. Working with councils to provide a high-quality service for installing and servicing residential alarms and to assist with the arrangement of field engineers to site visits
Duties:

*Follow all company Health, Safety & Environmental procedures at all times.
*Conduct yourself in line with the Company Values at all times
*Liaise with Council to receive the names and details of customers.
*Contact customer by phone, email or letter to make bookings and appointments for
installs, services or revisits.
*Keep records updated including spreadsheets and CRM systems.
*Produce daily front work sheets and route mapping for engineers.
*Update CRM to produce job sheets and invoices for engineers
*Check return paperwork on completion of work by engineer.
*Deal with customers enquires, concerns, complaints etc.
*Liaise with engineers for customer requirements, issues, manage diaries and for site visits
*Update CRM

Skills/Experience Required:

*Strong interpersonal communication skills
*Ability to communicate on the phone with people in a caring manner
*An interest in consumer electronics
*Professional, friendly attitude
*Organisational skills
*Attention to detail
*Discrete professional manner
*Flexibility with a can-do attitude
*MS Packages: Word, Excel, Outlook
*CRM Control

In return you will benefit from:

*Competitive salary
*Company Bonus
*On site secure parking
*25 days holiday + Bank holidays
*Pension
*Healthcare Package
*Brand new office environment

The above role is based on a permanent full time basis with an ASAP start available. Hours of work Monday - Friday 8:30am - 5:30pm. To apply please e-mail CV's or call 01384 456782

Adecco UK are an equal opportunities employer and an Employment Agency
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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