Customer Support Administrator

Job description

  Location
Bristol, City of Bristol
·  Salary
£16,028.00/Year
·  Job type
Temporary
·  External Reference
AXABRISTOL
·  Industry
Banking and Financial Services

Background

Join the number 1 global insurance brand as a Customer Support Administrator and develop your career with a world leader.
AXA PPP Healthcare, one of the UK's largest healthcare providers, is currently looking for an Administrator in the Customer Support Team on a Fixed Term contract (up to 26 weeks).

As a Customer Support Administrator working within the Customer Support Team you'll be required to scan, validate and index documents such as claims forms, invoices, medical reports, dental forms etc. Along with other administration duties.

These will need to be accurately processed within the current service level agreements (SLAs).

What you'll be doing:

*Scanning various documents including: claim forms, invoices, medical reports etc. onto the relevant system
*Working on many different systems
*Validating the scanned document, to ensure it has been allocated to the correct workflow
*Accurately index the scanned document to the correct member/client
*Print and post out remittances to Providers upon request
*Sending out letters to providers
*Sorting incoming post and other general administration duties
*Adding new and amending the information we hold for our Providers.

You will be liaising regularly with

*Customer Services PMI/Cash plan
*Finance Team
*Nurse Case Managers
*Occasional Provider contact
*Provider Services team
*Many of our other AXA PPP offices and colleagues

What we're looking for

*A high level of computer literacy
*The ability to demonstrate a good level of accuracy and attention to detail
*Proven organisational skills
*Ability to work as part of a team
*Previous experience in a similar role is desirable

What we can offer you

This role will provide you with the opportunity to
* Be part of a well-established Customer Support Team
* Work in a fast-paced, innovative and results driven environment
* Develop your career within the AXA PPP and wider AXA Group

We are an equal opportunity employer

Consultant: Priya Sachania
Telephone: 01782478077

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks

Adecco is an equal opportunities employer

If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.