Customer services coordintaor

Job description

·  Location
Newbury, Berkshire
·  Salary
£18,000.00/Year
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-092020-143565

To receive and process incoming orders and provide information to customers as required

To perform all duties in accordance with the company Health & Safety and Quality policy procedures.

There may be additional activities to perform from time to time in order to maximise the contribution to the company's goals and objectives.

·  Process orders and returns in an accurate and efficient manner

·  Answer telephone queries courteously and professionally

·  Maintain excellent customer relations via the telephone & email

·  Inform customers by email or telephone of order information, such as unit process, delivery dates, price and any anticipated delays

·  Receive and respond to customer queries and complaints in a timely and professional manner

·  Maintain up-to-date customer information such as contact details, past order history, product number and/or specification of items to be purchased

·  Have a sound level of product knowledge to advise customers

·  Effective time management, prioritising and multi-tasking to achieve KPIs/targets

·  Organise workload to meet the needs of the customers and team

·  Work closely with Account Managers and sales team to help manage customers and stockists in regions

·  Work closely with the team, creating effective communication channels with all clients stakeholders, including purchasing, credit control and other sales team

·  Advising Warehouse as and when there are special instructions for customers' orders or despatch details

·  Ensure all sales orders are processed accurately and within defined timescales - checking and validating information on the order

·  Ensure effective/accurate population of central sales database with orders, contact details and other key points of information

·  Filing all data input in an organised manner

·  Production of weekly sales and other reports as and when requested by the CSM

·  Maintaining accurate and organised client records

·  Customer Services experience

·  Data processing (speed and accuracy)

·  Excellent telephone manner

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Bethan Curle