Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Customer Services Collector

  • Wellingborough (Northamptonshire)
  • Administration

Job description

  Location
Wellingborough, Northamptonshire
·  Category
Office and Secretarial - Office and Secretarial
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
SP270318CS

Adecco's client are seeking a Customer Services Collector on a permanent basis.

The purpose of the role is to investigate and resolve any payment queries or issues, collect any outstanding rentals arrears and to assist in the effective administration of all direct debits and other banking transactions as required.
Key Responsibilities:
Contact customers whose agreements are in arrears primarily by telephone on a daily basis.
* Resolve any queries.
* Answer the telephone within 3 rings, respond to emails within 24 hours
* Ensure the effective processing/scanning of all banking transactions including reconciliation.
* Active involvement with the End of Lease processes (EOL).
* Send out relevant letters including (not limited to) arrears, default, termination, EOL letters.
* Carry out searches using various reference agencies and update as required.
* Process direct debit instruction and payment files.
* Produce VAT statements and copy documents for individual customers as and when required.
* Open a line of communication with new customers in customer support calls.
* Updating and managing databases.

Location: Wellingborough area
Hours: 9:00 - 5:30pm
Salary: DOE
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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