Customer services advisor

Job description

  Location
Rushden, Northamptonshire
·  Salary
£ 18000 - £ 20000 / Year
·  Category
Office and Secretarial - Office and Secretarial
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
SP290518

Adecco's client in the Wellingborough area have a fantastic opportunity and are seeking a Customer services advisor to join their team on a 12 months contract.

·  Developing and maintaining good working relationships with customers both internal and external to the company;

·  Maintain accurate customer interaction records; logging all enquiries, details and costs incurred to provide a full history report of each home, the buyer, its location and issues related to after sales;

·  Providing the necessary fault report/information to the engineers so they can respond to customer call outs

·  Update CRM database systematically with accurate information regarding all customer complaints.

·  Ensure all internal and external correspondence is dealt with and responded to in an appropriate and efficient manner;

·  Ensure efficient collaboration and coordination between departments as required; i.e. Sales team ref customer issues, Technical Team ref specification issues etc.;

·  Identify and resolve issues efficiently and effectively to maintain customer expectations and service delivery standards;

·  Resolve disputed customer issues in an efficient and timely manner;

·  Developing and maintaining good working relationships with customers both internal and external to the company;

·  Draft and send out quotes to customers and insurance company details as required;

·  Effectively manage customer expectations, taking a firm but courteous approach where necessary;

·  Liaising with and working alongside other team members and other departments within the company to ensure tasks are completed efficiently and effectively;

·  Maintain accurate customer interaction records; logging all enquiries, details and costs incurred to provide a full history report of each home, the buyer, its location and issues related to after sales;

·  Oversee customer after sales enquires and ensure customer follow up is conducted within company service level requirements to provide a speedy, efficient and thorough service;

·  Provide customers with information regarding warranty provision and ensure after sales courtesy follow up is conducted to assist with any discrepancies/shortages within the home;

·  Providing the necessary fault report/information to the engineers so they can respond to customer call outs effectively;

·  To communicate courteously with customers to progress issues and queries to a successful conclusion for both the company and customer at the earliest time;

·  Update CRM database systematically with accurate information regarding all customer complaints.

·  Assess liability for reported defects and consider warranty and contractual obligations before making decisions;

·  Ensure after sales engineers receive accurate reports prior to visiting customers to ensure high levels of customer service are maintained;

·  Ensure all internal and external correspondence is dealt with and responded to in an appropriate and efficient manner;

·  Ensure efficient collaboration and coordination between departments as required; i.e. Sales team ref customer issues, Technical Team ref specification issues etc.;

·  Identify and resolve issues efficiently and effectively to maintain customer expectations and service delivery standards;

·  Resolve disputed customer issues in an efficient and timely manner;

Location: Rushden
Hours: Monday - Friday 8.30 - 5
Salary: £18,000 - £20,000

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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