Customer Service with Telesales Experience

Job description

  Location
Colchester, Essex
·  Salary
£22,000.00/Year
·  Category
Sales & Retail - Inbound Telesales
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
JN-062018-12611

Role - Customer Service/Sales Executive

£22,000 Per Annum (Commision structure also in place)

Colchester

8.30am - 5.30pm

Our Colchester based client is a well-established, family run business that has a track record of excellent customer service and are experts in their industry. Due to the growth of the company, they are now looking for a confident, enthusiastic and friendly candidate with experience in telesales to join their team.

Key Duties

·  Answering the telephone

·  Preparing quotes

·  Contacting client to ensure the quote is received and to offer additional services

·  Arranging PDF artwork Visuals & samples.

·  Following up on samples

·  Any other duties that contribute to being a successful sales person

·  Converting quotes into orders

·  Calling clients to check all order details are correct before processing the order

·  Checking stock levels

·  Checking deadlines can be met by suppliers

·  Creating electronic and Paper Files to store client's information regarding the order

·  Entering the correct data onto the system with accurately reflects the status of orders

·  Liaising with clients and making them aware of the order progress

·  Processing orders that have been passed over to you by your team member

·  Calling clients to check all order details are correct before processing the order

·  Checking stock levels

·  Checking deadlines can be met by suppliers

·  Creating electronic and Paper Files to store client's information regarding the order

·  Entering the correct data onto the system with accurately reflects the status of orders

·  Sending purchase orders and artwork files to suppliers

·  Checking order acknowledgments from suppliers to ensure all information is correct and matches our order details

·  Checking artwork proofs before sending to client for their approval.

·  Approving artwork proof back to suppliers

·  Checking on order status to ensure smooth running of orders to avoid any issues

·  Liaising with clients and making them aware of the order progress

·  Contacting clients once the order has been delivered to ensure they are happy with the items

·  Arranging PDF artwork Visuals representations to help win orders.

·  Arranging for product samples to be sent out to clients

Attributes needed for this role are:

·  Excellent Organisation skills

·  Good communication skills

·  Excellent attention to detail.

·  Ability to work in a fast paced office environment

·  Must be a team player

·  Ability to work on your own initiative

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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