Customer Service Supervisor
Slough (Berkshire) Administration
Job description
Location
Slough, Berkshire
· Salary
£ 12 - £ 15 / Hour
· Category
Sales & Retail - Customer Service Manager
· Job type
Contractor
· Industry
Sales and Retail
· External Reference
JN-082018-19636
Our client is currently recruiting a new team for a small project starting in September.
We are looking for a successful hard working customer service supervisor to manage a team of 6.
Duties:
Process access requests in Microsoft Dynamics 365 CRM (training provided)
Produce output files either for Franking locally or sending to mailing service
Handling incoming calls, emails and post - responding to queries, raising tickets in CRM (training provided)
Supervisor tasks
Monitoring the volume and quality of work performed by office juniors
Assigning work as required
Monitor attendance of office juniors, manage holiday and vacancy requests
Produce a weekly progress report
Attend management meetings as required - make suggestions and implement process improvements
Experience required:
2+ years of supervisory work
Demonstrable capability to work with minimal supervision
Similar work content
2+ years of customer service work
Apply now
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