Offers “Adecco UK Limited”

17 days agoAdecco UK Limited

Customer Service Representative Liverpool

  • Liverpool (Merseyside)
  • Accounting / Management control

Job description

·  Location
Liverpool, Merseyside
·  Salary
·  Job type
·  Industry
Call Centre and Customer Service
·  External Reference
·  Category
Office and Secretarial - Administrator

Adecco are currently recruiting for a customer service advisor to be based in Liverpool.

The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £11.50

Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.


Customer Service:

·  Adherhance to Customer Service processes and procedures

·  Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently

·  Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly

·  Receiving and processing incoming customers' orders and queries

·  Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor

·  Point of contact for external remote sales team with any order/query issues

·  Strong collaboration within business operations and customer services team

·  Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc

Financial and Quality compliance:

·  All Creation of new customer accounts ensuring all financial controls are adhered to.

·  Support and liaise with accounts team, credit checking.

·  Ensure quality compliance during new account processing, from setting up new account - delivery of product.

·  Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)

Training and Compliance

·  Ensuring all SOP and training are up to date in timely manner.

·  100% compliant with policies and procedures


·  Customer service background

·  SAP experience preferable

·  Microsoft Office, including strong Word, Excel skills

·  Understanding of logistic/supply chain processes

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact andrea redmond

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