Sales & Retail - Contact Centre
· Job type
Banking and Financial Services
· External Reference
Working in a fast paced you will be taking high volume of calls to be answered within 20 seconds. Expected to work to set KPI's/Service Level Agreement.
You will be required to answer inbound calls from customers and deal with their enquiries/queries accordingly.
You will have call handling experience preferably in a call centre environment, effective time management and work planning skills, good analytical and numerical skills.
1 st 2 weeks are 9am - 5pm in training - you must be able to attend all of the training, you cannot miss a day.
Full time hours - They are on a 14 week Rota, in the 14 weeks they will work 4 Saturdays, but no Sundays. The majority of shifts are Monday - Friday between 8am and 8pm.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy