Customer Service Representative

Job description

  Location
Oxford, Oxfordshire
·  Salary
£ 18000 - £ 20000 / Year
·  Category
Office and Secretarial - Office Assistant
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
EB0013

Do you have customer service experience Can you confidently communicate with clients in person and on the phone? Are you good at managing your own workload? Yes, then this could the be next opportunity you have been looking for.

Our client is an established, fast moving, expanding company and they are looking for an experienced Customer Support Agent who can assist them in providing a first class service to their customers. You will be part of a team and will be receiving calls and emails from customers which will need to be resolved quickly. You will need to be a confident communicator along with exceptional written communication as a large proportion of the enquiries will be on email.

Key responsibilities will be:
* Receiving incoming calls from customers
* Send and respond to customer emails within SLA guidelines
* Escalate or report back on support tickets where needed to management
* Liaise with our operations team to ensure customers queries are dealt with in a timely fashion
* To help create customer supporting documentation based on frequently asked questions
* Liaise with customers in a professional, patient and courteous manner whether this is face-face, via email or phone
Experience with Zendesk and CRM software is desirable but not essential.
This is a great opportunity to work for a company that is relaxed and wants their staff to feel they are important. In return a salary of £18k to £20k is being offered along with great working hours of 9am to 5pm.
For more information about this exciting opportunity, please contact Emily Betts on 01296 428782. Alternatively, please apply to this advert. Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.