Customer Service Representative

Job description

·  Location
Manchester, Greater Manchester
·  Salary
£13.12/Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-082019-88413

Physical Work Location: MANCHESTER

Job Title: Customer Service - Customer Service Representative

Job Description: £13.12 per hour, Nordic language skill required (Swedish, Norwegian, Danish or Finnish)

Overall Mission
To provide excellence in Customer Service to Customers.

Job Responsibilities
* To provide service and support through utilising various systems across a wide range of products
* Ensuring all transactions meet required compliance standards and defined Service Level Agreements at all times
* To liaise with the business partners on customer relationship management utilising SalesForce functionality
* To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner
* Participate in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses are required

Experience, Skill & Capabilities
* Data entry & analytical skills
* Good attention to detail and numerical accuracy
* Strong problem-solving skills, ownership and an ability to work as part of a team whilst also being able independently
* Good written & verbal communication skills essential
* Strong organisational skills
* Nordic language skill - Swedish, Norwegian, Danish, or Finnish essential
* Ability to manage change including quickly adapting to new systems and processes
* Experience of SAP, Remedy & ServiceNow desirable

Please apply online or call 01925 401 580

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy