Customer Service Order Administrator

Job description

  Location
Basingstoke, Hampshire
·  Salary
£ 18000 - £ 21000 / Year
·  Category
Procurement & Supply Chain - Customer Service
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
CS1005

Our client in Basingstoke is looking for a Customer Service Order Administrator to join their busy team.

Taking calls from external customers and providing excellent customer service at all times. Ensuring all customer orders are entered onto the system as per agreed timings, manage logistics and liaise with suppliers to ensure stock is sent out on time. Handle general enquiries and order queries quickly and efficiently, providing full admin support within the department.

Working within a small but busy team, this role incorporates a wide variety of duties which include the following;

*All customer orders placed, to be entered onto the system within agreed time scales.
*Support sales team with management of sales, from order receipt to shipment. Ensure payments are received quickly, and the shipment is sent by the acknowledged date.
*Receive all phone calls into the office and distribute where necessary.
*Manage the logistics to ensure stock is received back quickly within customer acknowledged dates.
*Liaise with all Suppliers to ensure on time delivery - Customers to be re-acknowledged if initial delivery date changes.
*Manage the logistical process for all modification orders, from order entry to delivery by acknowledged date. This entails ensuring all processes are closely managed to ensure an on time shipment.
*Handle all general customer enquiries quickly and efficiently e.g. stock enquiries, order queries, etc.
*Liaise with Warehouse Staff to ensure pick sheets are out in the Warehouse Trays and picked in time to meet agreed customer shipping dates.
*Control the shipping and costing of customer deliveries to ensure on time delivery with accurate costings.
*Manage the smooth running of specific customer accounts by ensuring accurate and on time order acknowledgements / shipments plus day to day interaction with key personnel.
*Visit Customers and Exhibitions when required.
*When required, prepare quotations for standard and modification enquires.

Requirements:

*Excellent communication skills - both written and verbal
*A strong team player
*Microsoft proficient (Outlook, Excel, Word etc)
*Meticulous attention to detail
*Well organised and able to prioritise workload

Hours of work are Monday to Friday 9am until 5pm, offering a competitive salary of between £18-21k depending on experience. By applying you will register as a candidate with Adecco. Our Privacy Statement explains how we will use your information.