Customer Service - Mon to Fri - 9am to 5pm

Job description

  Location
Northampton, Northamptonshire
·  Salary
£7.83/Hour
·  Category
Banking & Financial Services - Banking & Building societies
·  Job type
Contractor
·  Industry
Banking and Financial Services
·  External Reference
JN-082018-19926

Position: Inbound Customer Service
Pay: £7.83ph
Location: Moulton Park, Northampton
Hours of Work: Full time - Monday to Friday 9am to 5pm
Duration: 12 week Temp to Perm

Are you looking for an opportunity in Northampton to utilise your excellent communication and clerical skills within an office based environment, for a reputable company?

As an Inbound Customer Service Agent , you will be responsible for handling customer queries and processing their data via a number of different communication channels. An empathetic approach is key, with a significant focus on the quality and accuracy of delivery.

Key Duties
* Receiving and handling high volume of customer queries via a number of different communication channels
* Research required information using available resources
* Provide customers with product and service information
* Escalation point for difficult customer queries and complaints
* Offer complaint resolution via agreed process flows
* Escalate risks to Team Leader or Supervisor
* Support general data entry and admin duties, such as MI collation and record creation
* Abide by data protection regulations, flagging breaches or risks to Team Leader or Supervisor

If you are interested in the role and would like to know more, please give Ellie a call on 01604 637 474.

Adecco is a recruitment agency and equal opportunities employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy