Hounslow, Greater London
Sales & Retail - Helpdesk
· Job type
Sales and Retail
· External Reference
Recruiting for a Full time Customer Service contract role for a client in Chiswick. The main purpose of the role is to assist cardholders and Programme Administrators with queries pertaining to usage of their corporate card as well as the Company Portal.
-Delivering excellent customer service on every call or email by handling all calls or emails in a friendly, efficient and professional manner
-To assist cardholders or Programme Administrators with information or queries relating to the corporate card account
-To assist cardholders or Programme Administrators with information or queries relating to the Company Portal
-Activating corporate cards for cardholders who experience difficulties activating the card via the IVR
-Responding to written service requests / queries via email from UK cardholders within 24 hours to ensure a prompt service delivery
-To forward any cases in a timely manner where the query can't be resolved on the 1st contact using 2nd level support teams
The following skills/experience are required:
-The ability to communicate clearly and effectively both verbally and written
-To deliver efficient and effective solutions to the satisfaction of the customer
-The ability to getting tasks done in compliance with deadlines
-The solving of problems in the card-holder's best interests
-Must be able to build and maintain strong relationships across the various business environments
-Previous experience as a Help Desk Advisor is preffered.
This role is being managed by a Recruitment Agency, we are an Equal Opportunities Employer. If you have not been contacted by a Consultant in the next 7-10 working days your application has been unsuccessful. As this is an immediate start position it may not suit anyone on Notice.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy