Leeds, West Yorkshire
Procurement & Supply Chain - Customer Service
· Job type
Office and Secretarial
· External Reference
Temporary ongoing - upto 12 months
Leeds, LS11 5BD
Planning / Dispatch operatives work to book in Engineers to attend installations/ services/ repairs for customers. The role involves organising and managing engineers diaries and work loads as well as supporting them to carry out the job on customer properties.
� Planning and forecasting activities in a high quality and consistent manor
� Working with local area teams, both field and office based to ensure the planning applications are used efficiently
� Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load
� Following guidelines to investigate, resolve and process a high volume of customer enquiries
� Appointment planning - Scheduling engineers for appointments in relation to heating + boilers
� Providing updates and ETAs' for customers
� Delivering updates to drivers and keeping them informed of any route changes
� Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively
� Liaising with other teams when necessary
� Open plan office space
� Small business stalls in the canteen area that sell home made perfumes, handbags, jewellery, sweets etc.
� On site cash machine
� Concierge service - Can take things to the post office for you, arrange for flowers to be delivered, stamps and birthday cards for sale.
� On site Amazon locker so that you can get your parcels delivered to work
� "MyCare" advice and support service for financial advice, emotional or mental health support
� Wellbeing area with comfy couches and a book swap system in place.
� On-site beauty therapist so that you can get your nails done, hair styled or even enjoy a massage on your lunch break or after your shift.
� On site canteen with reasonably priced food items, coffee, cakes, meals etc.
� Quarterly bonuses available after 6 months service for high performers.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
Please apply with your CV to: Joel Womsley