Offers “Adecco UK Limited”

11 days agoAdecco UK Limited

Customer Service - Job coordinator - Leeds

  • Leeds (West Yorkshire)
  • Teaching

Job description

·  Location
Leeds, West Yorkshire
·  Salary
£11.47/Hourly
·  Category
Procurement & Supply Chain - Customer Service
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-042021-176889

Monday-Friday 11am-8pm

£11.47 ph

Temporary ongoing - upto 12 months

Leeds, LS11 5BD

Planning / Dispatch operatives work to book in Engineers to attend installations/ services/ repairs for customers. The role involves organising and managing engineers diaries and work loads as well as supporting them to carry out the job on customer properties.

Duties

� Planning and forecasting activities in a high quality and consistent manor

� Working with local area teams, both field and office based to ensure the planning applications are used efficiently

� Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

� Following guidelines to investigate, resolve and process a high volume of customer enquiries

� Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

� Providing updates and ETAs' for customers

� Delivering updates to drivers and keeping them informed of any route changes

� Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

� Liaising with other teams when necessary

Company Benefits

� Open plan office space

� Small business stalls in the canteen area that sell home made perfumes, handbags, jewellery, sweets etc.

� On site cash machine

� Concierge service - Can take things to the post office for you, arrange for flowers to be delivered, stamps and birthday cards for sale.

� On site Amazon locker so that you can get your parcels delivered to work

� "MyCare" advice and support service for financial advice, emotional or mental health support

� Wellbeing area with comfy couches and a book swap system in place.

� On-site beauty therapist so that you can get your nails done, hair styled or even enjoy a massage on your lunch break or after your shift.

� On site canteen with reasonably priced food items, coffee, cakes, meals etc.

� Quarterly bonuses available after 6 months service for high performers.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Joel Womsley

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