Customer Service Export Assistant

Job description

  Location
Droitwich, Worcestershire
·  Salary
£ 20000 - £ 23000 / Year
·  Category
Transport & Logistics - Export Clerk
·  Job type
Permanent
·  Industry
Transport and Logistics
·  External Reference
NBFTCSEA

Our client is seeking an 'Export Assistant' to join their busy Customer Service team of 6. We are looking for an individual with some basic export customer service experience in a similar commercial role to professionally support order processing, shipments and preparation of documentation in a fast paced, varied, and fun environment.

Job Specification

·  Clarify where necessary and enter international customer orders

·  Carefully manage orders from receipt to despatch and arrival in country

·  Obtain freight quotes, book sea and air freight LCL and FCL shipments, establish effective working relationships with freight forwarders and groupage hauliers

·  With support and guidance, prepare export documentation for multiple countries

·  Liaise with internal departments (Planning, Accounts, Technical, Warehouse etc.) to check stock and lead-times

·  Respond to customer enquiries providing product and basic nutritional advise

·  Support and operate in close partnership with external sales team

·  As one team, provide occasional support to UK customers by telephone and live chat

Person Specification

·  Educated to minimum 'A' level standard, ideally graduate calibre

·  Team player with experience of working in a fast-paced environment

·  Ideally, 1-year experience in export customer service, seeking development and a new challenge

·  Excellent ability to work accurately and concisely under pressure

·  Ability to juggle administration tasks with incoming calls and live chat queries

·  Flexible approach, willing to adapt to new challenges

·  Developing commercial judgement, good problem solving and customer care skills

·  Professional and friendly telephone manner

·  Experience in using Microsoft Word, Excel & Outlook

·  Effective written communication skills, ability to engage with non-native English speakers

·  Passion for service excellence, enthusiastic and driven work ethic

Key Skills

·  Basic knowledge of export documentation and international customer care

·  Good verbal and written communication skills

·  Team player with effective interpersonal skills

·  Developing persuasion, negotiation and administration skills

·  Competent with Microsoft Office (Outlook, Word, Excel etc.)

·  Excellent accuracy with careful attention to detail

·  Resilient, able to deal effectively with stress and conflict

·  Strong planning and organisational skills

·  Quick learner, ability to prioritise a busy and changing workload daily

·  Outgoing, friendly personality

·  Desire to engage with customers to identify and pursue up/cross selling opportunities

Additional information

·  Rural location, must be driver with own transport

If you have any questions regarding this vacancy please contact Nick at our Worcester office on 01905 732790

"Please note due to the number of applications we receive on adverts, only shortlisted candidates will be contacted by Adecco, we are unable to contact all applications made"

The Adecco Group UK & Ireland is an equal opportunities employer and positively encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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