Customer Service Expert

Job description

  Location
Manchester, Greater Manchester
·  Salary
£8.25/Hour
·  Category
Sales & Retail - Customer Contact
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-062018-10198

Customer Service Expert

Manchester City Centre

£8.25 per hour

5 months +

Role:

My client are a leading and highly reputable leader in the retail industry and we are looking for high quality customer service agents to work in a temporary ongoing contract role starting immediately. The role will involve working in the HR shared service centre in a phone based role speaking to prospective employees as well as completing administration tasks related to the conversation.

As the face of the company candidates will be responsible for providing a high standard of service to both internal and external customers in accordance with the company's processes and procedures by offering a Human Resource service.

The role will require the following:

Receive telephone calls from internal and external customers

Be the first point of contact and advise on relevant vacancy information

Delivering a high standard of customer service that meets the team SLA's

Understand and be compliant with the corporate data protection and confidentiality policies

Undertake a range of administration tasks on the company system

Work effectively as part of a team

The ideal candidate must have the following skills and knowledge:

Competent in the use of IT systems including Microsoft packages and email

Have very strong written and verbal communication skills.

Hours of work:

Monday to Friday between the hours of 11am and 7pm

Every other Saturday 9-5pm with a day off in the week

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy