Manchester, Greater Manchester
Sales & Retail - Customer Contact
· Job type
Office and Secretarial
· External Reference
Customer Service Expert
Manchester City Centre
£8.25 per hour
5 months +
My client are a leading and highly reputable leader in the retail industry and we are looking for high quality customer service agents to work in a temporary ongoing contract role starting immediately. The role will involve working in the HR shared service centre in a phone based role speaking to prospective employees as well as completing administration tasks related to the conversation.
As the face of the company candidates will be responsible for providing a high standard of service to both internal and external customers in accordance with the company's processes and procedures by offering a Human Resource service.
The role will require the following:
Receive telephone calls from internal and external customers
Be the first point of contact and advise on relevant vacancy information
Delivering a high standard of customer service that meets the team SLA's
Understand and be compliant with the corporate data protection and confidentiality policies
Undertake a range of administration tasks on the company system
Work effectively as part of a team
The ideal candidate must have the following skills and knowledge:
Competent in the use of IT systems including Microsoft packages and email
Have very strong written and verbal communication skills.
Hours of work:
Monday to Friday between the hours of 11am and 7pm
Every other Saturday 9-5pm with a day off in the week
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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