Expire bientôt Limagrain

Customer Service Coordinator

  • Colorado (Colorado)
  • Administration

Description de l'offre

Vacancy details

General information

Organisation

The fourth largest seed company in the world, Limagrain is an international cooperative group created and directed by French farmers. As a creator and producer of plant varieties, Limagrain markets field seeds, vegetable seeds and cereal products.
HM.CLAUSE, Business Unit of Group Limagrain, is an innovative global leader in the development, production, and commercialization of vegetable seeds. HM.CLAUSE belongs to the top 5 vegetable seed entities in the world. With over 2,000 varieties in more than 20 vegetable crops, HM.CLAUSE provides innovative solutions to growers worldwide.  

Reference number

2018-3087  

Location

Modesto

Company

HM CLAUSE

Job details

Function

Sales & Marketing - Sales

Job title

Customer Service Coordinator

Business Unit

HM.CLAUSE

Employment Type

Regular Full-Time

Main Goal

PURPOSE OF THE POSITION:
Responsible for management of all areas for the assigned Customer Service Team as relates to Order Fulfillment, Shipping and Invoicing of orders
Manage, train and develop the assigned Customer Service Team

Job description

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Management:
• Coach, lead and supervise Domestic or International Customer Service Team
• Coordinate and collaborate with other Sales Service Coordinators
• Provide supervisory back up as necessary for other Coordinators in the Department
• Handle identified and specific customer accounts as assigned
• Provide back up support for staff to cover planned and unplanned absences
• Develop KPIs to measure customer satisfaction
• Continuous review and updating of processes in Aquarius
• Develop continuous improvement actions- Contribute to systems and process improvement
• Develop, contribute, facilitate and implement best practices
• Develop productive relationships within the organization (Sales, Sales Planning, Plant, Supply Chain, Quality Control, Data Management, Credit and Accounting)
• Ensure good communication flow and collaboration between CSRs, Sales Staff, Business Managers and Sales Executives
• Work closely with Legal Department to ensure compliance with company policy and country regulations
• Work with Sales Service Manager to develop Budget and manage expenses
• Monitor and approve all attendance issues, including compliance with company policy and labor law as well as time off requests
• Professional phone skills with written communication skills to include excellent use of grammar and sentence structure

Profile

Qualifications
Education
• BA/BS degree in a related field required

Experience
• Minimum of 2 years of supervisory or management experience
• Minimum of 2 years in Marketing or Administrative Services
• Experience with MRP/ERP systems such as JDE, SAP or Oracle a plus

Skills, Knowledge and Abilities
• Strong Organizational Skills
• Excellent communication skills: verbal and writing
• Customer oriented
• Solution/Action oriented
• Proficiency in a Windows-based PC environment with Excel and Access knowledge a must

Job location

Job location

America/Carribean, USA

Location

555 Codoni Avenue, Modesto, CA 95357, États-Unis

Candidate criteria

Minimum level of education required

Bachelor or equivalent

Minimum level of experience required

2 years or more