Customer Service Coordinator - Adecco UK Limited - Basingstoke and Deane - Wizbii

Customer Service Coordinator

  • By Adecco UK Limited
  • Basingstoke and Deane (United Kingdom)

Job description

  Location
Basingstoke, Hampshire
·  Salary
£ 22000 - £ 24000 / Year
·  Category
Sales & Retail - Customer Services
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
JN-112018-33101

Our client are looking for a key contributor to a busy team; someone who has great customer service skills and the ability to meet the needs of our channel partners. You'll provide first class customer service and order support to our partners by telephone, web orders and email. You must have a positive attitude and be able to deal with challenging situations in a positive manner; have the ability to remain calm and maintain a balanced viewpoint.

DUTIES & RESPONSIBILITIES:

* Process purchase orders onto the system received through the website, email and phone

* Answering volume telephone calls from customer base

* Check product availability for customers and liaise with procurement to maintain stock levels

* Liaise with the warehouse team regarding orders, priorities, stock

* Liaise with technical team to organise programming of some customer orders

* Investigate and resolve customer complaints

* Maintain accurate customer records

* Work as part of the sales team to drive positive sales results

* Regular contact with customers to maintain and increase account penetration

* Following up quotations and latest offers with customers

* Proactive management of backlog and advise customers of changes to orders

* Covering other team members during times of holiday/sickness absence and whenever required.

SKILLS & QUALIFICATIONS:

* Experience of a customer service/sales team environment

* Excellent telephone manner

* Team player

* Attentive to detail

* Ability to multi-task and work under pressure

* Proficient in Microsoft Office (Outlook, Word, Excel)

* Experience of order processing/stock maintenance systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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About Adecco UK Limited

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