Customer Service Coordinator

Job description

  Location
Bournemouth, Dorset
·  Salary
£ 9.33 - £ 9.74 / Hour
·  Category
Sales & Retail - Customer Services
·  Job type
Contractor
·  Industry
Sales and Retail
·  External Reference
JN-082018-22392

The Customer Service Coordinator provides a key interface between the company and our external customers. As a member of our multi skilled team you must be passionate about meeting and exceeding customer's expectations! The work is fast paced and you will handle a high volume of calls on a daily basis. Key day to day responsibilities include but are not restricted to:

·  Responsibility for all aspects of order capture via telephone and email;

·  Building excellent collaborative relationships with both customers and the sales teams;

·  Liaising effectively with contacts across the total supply chain;

·  Resolving customer and sales team queries in a timely manner, processing credits, debits and returns as appropriate.

PERSON SPECIFICATION

Every day will be different. We ask for someone who can handle business pressure and changing circumstances, without negatively affecting above skills.

You must have excellent communication skills and a demonstrated affinity for dealing with customers in a busy call centre type environment with a very high level of telephone calls. Practical work experience in a Customer Services environment would be a distinct advantage.

The successful candidate must have a 'customer first' service orientated attitude, be able to set priorities and work under pressure whilst remaining calm and flexible.

Solid PC literacy is required and experience with SAP is a plus.

Attention to detail is important to reduce errors and to ensure that the correct process flow is carried out as is the ability to identify process gaps and resolve them.

The successful candidate must be a good collaborator, and work effectively across multiple groups and businesses as well as their own team.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy