Customer Service Coordinator

Job description

  Location
Newbury, Berkshire
·  Category
Sales & Retail - Customer Services
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
KBCSC

Adecco have a fantastic opportunity to join a well established company based in Newbury. Our client is looking for a Customer Service Co-ordinator to join their team permanently. The role is working Monday to Friday and offering a salary up to £22,000.

Duties and responsibilities include:

*Assist in quotations, ordering process and end of contract process
*'In-life' services including the management of customer requests for early terminations, contract amendments and price to purchase enquiries.
*To have a working knowledge and understanding of other customer accounts within the wider Customer Service Team, in order to provide cover and additional support when required.
*To attend review meetings with customers and/or suppliers when required.
*To support the Account Management team in the delivery of the customer development plan.
*To ensure system data and client information is always accurate and up to date.
*To work with colleagues to deliver seamless service in the resolution of queries and rectification of service failure.
*To behave professionally and commercially at all times.
*To maximise the quality of service delivery and to identify strategies and assist in the minimising of risk and cost.

Candidates will ideally have/be:

*A passion for delivering excellent customer service
*Excellent verbal and written communication skills
*A team player with strong interpersonal skills
*High levels of accuracy and attention to detail
*Organisational skills and ability to work to deadlines
*Professional and resilient
*Intermediate competence of MS Office products
*A minimum of 5 x GCSE passes at Grade C or above to include Mathematics and English Language or equivalent.

Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

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