Customer Service Coordinator

Job description

  Location
Birmingham, West Midlands
·  Salary

·  Job type
Permanent
·  External Reference
HY72892B
·  Industry
Office and Secretarial

ROLE SUMMARY

Reporting to the Customer Services Manager the primary function of this role is to ensure the customer is provided with a first class service at all times. Developing a comprehensive knowledge of all aspects of customer service including company objectives, guidelines, procedures & workflows.

To work as part of the UK team in contributing towards the achievement of objectives:

KEY ACCOUNTABILITIES

- First point of contact for all customers enquiries / concerns
- Investigation of Customer complaints or concerns. (Credit & Debits)
- Receive and respond to customer's quotation requests. Obtain feedback from customer and update appropriate systems
- Receive and process customers orders / schedules including Contract Review process
- Ensuring company guidelines and procedures are adhered to at all times
- Working alongside the Key Account Managers to support, understand and develop the customer
- Monitoring and managing customers orders / schedules proactively to ensure parts are supplied on time and right first time
- To be expected to work in other areas of the customer service department should the demands of the business require them to do so
- Any other duties as reasonably required

The successful candidate will need:

- Communication skills
- Responding to customers needs
- Business Awareness & Commercial Awareness
- Effectiveness
- Learning and Improving
- Problem Solving
- Flexibility
- Team Work
- Sales Delivery
- Planning & Organising
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.