Customer Service Colleague (Call Centre / Contact Centre)

Job description

  Location
Solihull, West Midlands
·  Salary
£17,000.00/Year
·  Category
Accountancy & Finance - Accountancy & Finance
·  Job type
Permanent
·  Industry
Banking and Financial Services
·  External Reference
745

Are you great at customer service? Would you like to work for a global leader in Banking and Finance ?

DISCOVER OUR PROFESSION, DEVELOP YOUR CAREER, JOIN US!

My Client is a leader in global banking and financial services and we are now recruiting for Customer Contact Colleagues to join the team in August 2018 on a permanent basis, based in Solihull town centre.

Working for our client means joining a dynamic company that offers its employees professional fulfilment, career perspectives and a high-quality social framework. Rewarding their employees is paramount, as well as offering a competitive salary and generous holiday entitlement, you can take advantage of a wide range of flexible benefits to suit your own lifestyle. With the Ambition to double the size of the business by 2020 we are allways on the look out for new talent that can contribute to the campanies growth.

The start of your journey in your new job role will consist of up to 6 weeks' worth of training and development. During your training journey you will be taken through a mixture of classroom, on-line & practical training teaching you how to be successful in your role.

In your Job role as a Customer Service Advisor, you will be responsible for:

·  Communicating confidently, using excellent listening skills and effective communication to resolve customer/partner queries.

·  Taking ownership of customer queries, building rapport and providing customer solutions on a first time resolution basis.

·  Showing understanding of the customer/partner situation, providing an excellent level of service and treating customers fairly.

·  Using a variety of software systems to ensure customer account information is correct and accurate.

·  Ensuring their knowledge of products, services and policies are up to date and providing accurate information to customers.

·  Working as a valued member of the Team to achieve customer service targets.

The ideal candidate for this role will have:

·  Passion for delivering fantastic customer service in a confident and professional manner.

·  Strong communication skills and customer focus

·  The ability to build a professional rapport with customers / partners, engaging in effective conversations.

·  Excellent attention to detail and decision making skills.

·  PC and keyboard skills

You may have experience in the following job roles: Call Centre, Customer Support, Contact Centre, Customer Service Adviser, Customer Service, Customer Services, Customer Service Representative, Client Support, Customer Service Executive etc.

Does this sound like you? If so, apply for this job today to join one of the largest banks in the world and start your professional journey.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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