Wakefield, West Yorkshire
Sales & Retail - Sales, Retail and Customer Service
· Job type
· External Reference
Are you looking for an exciting and challenging opportunity within Insurance? Do you deliver excellent customer service in every call you make? Do you have strong interpersonal and relationship skills?
Then we want YOU!
Your daily duties:
� Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Mid-Term adjustments & all other customer interactions.
� Learn the processes and procedures require to answer a customer's query, provide quotations, process adjustments & put forward suitable products to meet the client's demands and needs.
� Ensure that all product information provided is clear, fair and not misleading, allowing the customer to make an informed decision.
� Learn how to calculate MTA premiums in accordance with the specific carrier's risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
� Ensure that telephone calls are answered & dealt with promptly & efficiently.
� Maintain thorough and accurate records of all customer interactions.
� Identify complaints and refer to the necessary complaint handler.
� Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
� Required to escalate to the relevant referral point where necessary within the Branch.
� To perform multifaceted general office support
� Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
Product and Technical Knowledge:
� Required to learn and understand the legal principles of insurance and insurance contracts including the company's obligations to insurers.
� Required to learn and understand technical knowledge of the company's product range, including understanding of the coverage provisions, exclusions and conditions of the policy wordings.
Skills and Competencies:
� Knowledge of windows based programmes; word, excel, outlook and internet is an advantage
� Excellent communication skills: written and oral
� Ability to work alone and as part of a team
� Positive, can-do attitude
� Strong team ethic
� Manage time effectively; ability to work under pressure
� Good personal organisation skills
� Good timekeeping and presentation of self and work
� Strong interpersonal and relationship skills
� Articulate & Numerate
� Works with a high degree of accuracy in all tasks
� Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC)
Monday - Friday
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Please apply with your CV to: Georgina York