Oldbury, West Midlands
Sales & Retail - Inbound Call Centre
· Job type
Sales and Retail
· External Reference
EXCELLENT CUSTOMER SERVICE ADVISOR OPPORTUNITIES AVAILABLE NOW!!
TEMPORARY ONGOING WITH POSSIBLE PERMANENT OPPORTUNITIES
START DATE : 06/08/2018
This is the job
Do you strive to learn new skills and enjoy all opportunities that come your way? Are you a determined individual who enjoys working towards goals? Do you find it easy to engage with other people? Would you like to work for a respected, well-established business and become part of a dynamic, driven and highly innovative organisation? Then come and build your career with OUR household name.
We're proud to say that working for a company like ours is utterly unique. This could be your chance to build an exciting career with one of the most respected and established companies in the country. You will be working within a dynamic team environment, where you will be given full training and the chance to multi-skill within the company and progress your career. The successful candidate will require good communication skills and have the ability to work as part of a team while building strong working relationships with colleagues and managers.
What will I be doing?
The role will include speaking with new and existing members and delivering your expertise and knowledge to continue providing world class service. You will be working in a contact centre environment dealing with member breakdowns and queries, interacting with different departments and often speaking with external business partners.
Generally, the workloads are high with daily, weekly and seasonal fluctuations. You will endeavour to meet the customer's needs and will have the authority, training, skills and experience to deal effectively with the majority of needs raised. You will be empowered to deal with customer complaints by exercising their judgement within a set of parameters with a view to successfully resolving issues.
To be a success, you'll need to be enthusiastic, self-motivated, willing to work on a shift roster that includes some weekends and nights and, above all, happy to pitch in and help others. If you've provided excellent customer service in a call centre environment before, or have experience dealing with members of the public in a similar role, even better (though this is not essential). What is for certain is that you have great communication skills and love working as part of a team and building strong working relationships with colleagues at all levels. What's more, because you'll often deal with people in stressful situations, it's vital that you have what it takes to instantly put customers at ease and confidently seek a pragmatic solution. Sound like you? Then let's talk.
What do I need?
· Excellent communication skills
· Appreciation of great customer service
· Ability to work on own initiative
· Organisation and planning skills
· Team player
· Persuasion and negotiating skills
· Ability to work under pressure (during busy periods)
What's in it for me?
· Free parking
· 23 days holiday + 8 bank holidays added to your leave entitlement
· Through our lifestyle scheme you'll have access to discounted shopping vouchers, days out, holidays etc…
· Emerging Talent development programme
· Free membership after 12 months
To apply for this excellent opportunity email your CV NOW!!
Adecco is an equal opportunities employer
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy