Offers “Adecco UK Limited”

New Adecco UK Limited

Customer Service Advisor (Working from Home) Manchester

  • Manchester (Greater Manchester)

Job description

·  Location
Manchester, Manchester
·  Salary
£10.18/Hourly
·  Job type
Contractor
·  Industry
Call Centre and Customer Service
·  External Reference
JN-102021-214114
·  Category
Public Sector - Revenues & Benefits

Fed up with the commute to the Office? Would you like to be free of morning traffic jams and evening rush hour? We have the role for you!! We are offering full time opportunities working from home!

Do you have a passion for excellent customer service and enjoy helping people? Are you looking forjob security and career opportunities working for a leadingprovider of outsourced customer services solutions? Do you enjoy great job satisfaction,ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?

If you answered yes to all of the above, we want to hear from you today!



Working from home you will be provided with all the equipment required to complete your role Plus First class training and ongoing support to ensure that you are confident and knowledgeable.

You will be the first point of contact helping people move into employment, supporting pensioners and protecting some of the most vulnerable members of our society. As an essential public service worker, you will be a vital member of the team at the Liverpool Contact Centre.



We have a number of openings for customer focused individuals who are ambitious, keen to learn new skills and want to progress with a long-term career.

Every assignment at Serco comes with the following benefits to you:

·  Work from the comfort of your own home with all tools provide to carry out your duties

·  Long term ongoing assignments, with permanent opportunities offered regularly

·  Monday to Friday (No weekend to suit your work life balance)

·  Up to 33 days paid holiday a year

·  Early finishes on a Friday to start your weekends earlier

·  Pension contributions

·  Paid weekly on a Friday, with payslips sent out a day in advance by email

·  Confidential and independent mental health and financial support

·  Exclusive access to a huge range of discounts at high street and online shops, as well as gym memberships, and savings for a night out at the cinema and a host of restaurants through our benefits app

Rates of pay: £10.18 per hour

35 hours per week



What will you be responsible for:



·  Understanding customers' requirements and providing excellent customer service to a diverse range of customers and employers. 

·  Dealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner

·  Building instant rapport with customers to gain a better understanding of their needs

·  Capture, maintain and ensure quality and safety of customer data

·  Assessing claims and dealing with customer enquiries via electronic means. 

·  Supporting the Department's aim in the digitisation of all claimant services. 

·  Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality, and performance.

·  Delivering and maintaining both individual and team targets



What do you need:



·  You will have an energetic, can-do-attitude

·  A naturally proactive, confident and self-motivated individual

·  Excellent verbal and written communication skills

·  Able to follow instructions and processes

·  Resilience and the ability to work in a faced paced, high pressured team environment

·  Self-motivated, able to initiate and follow tasks through to completion

·  DBS Clearance



If this sounds like the job you are looking for, click the link bellow to apply today!

 https://odro.io/s/UUiBx



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Catalina Hajek

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