Office and Secretarial - Administrator
· Job type
Office and Secretarial
· External Reference
Customer Service Administrator - Nights
Are you looking for a career in customer service within a contact centre environment?
Are you searching for an employment agency that can offer you weekly competitive pay, a wide range of benefits and a long-term assignment of 12 months?
If the answer is yes to all the above then look NO further we have the right opportunity for you!
Adecco are recruiting on behalf of a train operating company in Basingstoke.
As a headline, the main task of the role is complaint handling via email (rail enquiries of a diverse nature), in an empathetic and professional manner and dealing with delay and repay case escalations where the customer is entitled to compensation because of a delayed service.
Please note call centre experience is not essential, the company will conduct fully paid training internally however you will need to have good administration skills and demonstrate the ability to conduct email communication in a professional manner, follow process to ultimately resolve the customer complaint or enquiry.
At times you may need to handle negative reactions from customers whilst actively promoting the company by maintaining a diplomatic, tactful and friendly response always - Could this be you?
Pay £9.31 per hour
Rota of 40hrs a week across 7 days
Shift start - 21:00 - Shift finish - 06:00
Still interested, please apply on line and we will look forward to speaking to you.
To be considered for this role please apply through the advert.
Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy