Offers “Adecco UK Limited”

10 days agoAdecco UK Limited

Customer Service Advisor - Leeds

  • Leeds (West Yorkshire)

Job description

·  Location
Leeds, West Yorkshire
·  Salary
£ 11.47 - £ 11.76 / Hourly
·  Category
Public Sector - Public Sector
·  Job type
Contractor
·  Industry
Public Sector
·  External Reference
JN-062021-186333

Customer Service Adviser - Engineer Planner

Monday-Sunday 8am-8pm

£11.47 Per hour

Temporary ongoing - up to 12 months

Leeds, LS11 5BD

Duties

  • Planning and forecasting activities in a high quality and consistent manor

  • Working with local area teams, both field and office based to ensure the planning applications are used efficiently

  • Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

  • Following guidelines to investigate, resolve and process a high volume of customer enquiries

  • Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

  • Providing updates and ETAs' for customers

  • Delivering updates to drivers and keeping them informed of any route changes

  • Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

  • Liaising with other teams when necessary

    Company Benefits

  • Open plan office space

  • Small business stalls in the canteen area that sell home made perfumes, handbags, jewellery, sweets etc.

  • On site cash machine

  • Concierge service - Can take things to the post office for you, arrange for flowers to be delivered, stamps and birthday cards for sale.

  • On site Amazon locker so that you can get your parcels delivered to work

  • "MyCare" advice and support service for financial advice, emotional or mental health support

  • Wellbeing area with comfy couches and a book swap system in place.

  • On-site beauty therapist so that you can get your nails done, hair styled or even enjoy a massage on your lunch break or after your shift.

  • On site canteen with reasonably priced food items, coffee, cakes, meals etc.

  • Quarterly bonuses available after 6 months service for high performers.

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

    By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

    To speak to a recruitment expert please contact Darian Forsyth
  • Make every future a success.
  • Job directory
  • Business directory