· Location Planning and forecasting activities in a high quality and consistent manor
Leeds, West Yorkshire
£ 11.47 - £ 11.76 / Hourly
Public Sector - Public Sector
· Job type
· External Reference
Customer Service Adviser - Engineer Planner
£11.47 Per hour
Temporary ongoing - up to 12 months
Leeds, LS11 5BD
Working with local area teams, both field and office based to ensure the planning applications are used efficiently
Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load
Following guidelines to investigate, resolve and process a high volume of customer enquiries
Appointment planning - Scheduling engineers for appointments in relation to heating + boilers
Providing updates and ETAs' for customers
Delivering updates to drivers and keeping them informed of any route changes
Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively
Liaising with other teams when necessary
Open plan office space
Small business stalls in the canteen area that sell home made perfumes, handbags, jewellery, sweets etc.
On site cash machine
Concierge service - Can take things to the post office for you, arrange for flowers to be delivered, stamps and birthday cards for sale.
On site Amazon locker so that you can get your parcels delivered to work
"MyCare" advice and support service for financial advice, emotional or mental health support
Wellbeing area with comfy couches and a book swap system in place.
On-site beauty therapist so that you can get your nails done, hair styled or even enjoy a massage on your lunch break or after your shift.
On site canteen with reasonably priced food items, coffee, cakes, meals etc.
Quarterly bonuses available after 6 months service for high performers.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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To speak to a recruitment expert please contact Darian Forsyth