Customer Service Advisor

Job description

Customer Service Advisor

Salary: £12.21 per hour

Location - Ipswich

Contract length: 3 Months

About the Role: Do you want to earn money for the festive season and are you able to efficiently handle queries through various communication channels? If so, this job could be for you! Adecco is looking for an experienced and driven Customer Service Advisor for our high-end utilities client, the UK's largest source of renewable electricity.

Benefits on Offer:

·  Hourly salary of £12.21

·  Work for an organisation that cares about the safety and wellbeing of their people, with a diverse, inclusive, 'can do' culture encouraging ideas and different perspectives.

·  Join an organisation that believes in developing the skills and talents of their staff, making training opportunities a high priority for everyone.

·  Potential redeployment opportunities within 6 weeks of contract ending.

General Duties:

·  Customer Retention Rates : Maintain a high percentage of customer retention.

·  Response Times : Respond to customer queries within 24 hours.

·  Accuracy of Invoices : Ensure invoices are accurate and sent out promptly.

·  Payment Collection : Collect outstanding payments within agreed terms.

·  Query Resolution : Resolve customer queries in a timely and professional manner.

·  Compliance : Adhere to complaint handling standards, data protection, and other company policies.

·  Service Level Agreements (SLAs) : Meet or exceed the service levels agreed upon with customers.

Essential Skills and Experience Required:

·  Experience in a customer-oriented environment and a proactive approach to exceeding customer expectations.

·  Excellent written and verbal communication skills, with a calm and confident telephone manner.

·  Ability to manage a busy workload with competing and changing priorities, and to be well-organised and proactive.

·  Ability to adapt to change in a fast-paced environment.

·  Innovative thinking to create imaginative solutions and the ability to challenge the status quo when necessary.

·  Ability to build strong, effective relationships with customers and stakeholders, and to work well as part of a team.

·  Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

·  Ensure accuracy in tasks such as invoicing, data entry, and reconciliation.

·  Understand and adhere to complaint handling standards, data protection, and other company policies.

Desirable Skills:

·  Experience in a similar role would be an advantage.

·  Able to type 80 words per minute.

If this sounds like the perfect opportunity for you, apply now and join a team that values your skills and dedication!

About Adecco

Adecco aim to respond to all applicants, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification, that you have not been, short-listed on this occasion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

How to apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.