Offers “Adecco UK Limited”

10 days agoAdecco UK Limited

CUSTOMER SERVICE ADVISOR

  • Liverpool (Merseyside)

Job description

·  Location
Liverpool, Merseyside
·  Salary
£11.50/Hourly
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
1128

Adecco are currently recruiting for a customer service advisor to be based in Speke.

Duties

The hours for this role are Monday to Friday - Rotational between 08:00 - 17:00 Pay rate = £11.50

Ensure that at all times the UK business delivers Customer Service excellence 100% compliant with all policies and procedures. Support Head of Business Operations and wider Commercial team.

·  Have good understanding of Customer Service processes and procedures

·  Receiving and processing incoming customer telephone calls, orders and queries

·  Seek to improve processes & ensure compliance of existing procedures

·  Ideally a good knowledge of overall SAP Sales & Distribution model which will include ownership of SAP Master Data but this is not essential

·  Support and work with finance and quality departments

·  Process Product Technical complaints, adverse events and medical information calls

·  All Creation of new customer accounts ensuring all financial controls are adhered to.

·  Support and liaise with accounts team, credit checking.

·  Ensure quality compliance during new account processing, from setting up new account - delivery of product.

·  Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required).

Other Information

·  Strong Customer Focus

·  Demonstrate Confidence and professionalism at all times

·  Team Player

·  Collaborative

·  Excellent problem solving skills

·  Be open to learning new skills to deputise the Head of Business Operations

·  Reliable and flexible working is vital during Key flu season

·  Demonstrate good knowledge of SAP and problem solving

Skills

Key Performance Indicators

·  Accuracy of order processing

·  Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor

·  100% Compliant with all policies and procedures

·  Number of customer complaints

Education and Experience

·  Educated to A level or equivalent * Excellent Administration skills * Minimum six months experience of working in a Customer Service telephone role, preferably both inbound and outbound calling. * Proven track record of building relationships with customers * Excellent SAP skills. Sales and Distribution model would be of an advantage * Strong attention to detail * Personable with a good telephone manner and excellent communication skills * Able to build and maintain business relationships and manage stakeholders expectations * Good organisational skills, able to prioritise and manage workload well

Based in Liverpool - £11.50per hour bill rate Will need to be in the office 2 days a week in June and then 5 days a week from July. The worker cannot take any holiday in Sept or Oct as it is a very busy time for the business

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact andrea redmond

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