Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Customer Service Advisor

  • Sheffield (South Yorkshire)

Job description



·  Location
Sheffield, South Yorkshire
·  Salary
£17,678.57/Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-092020-140611

Our client is looking for six Customer Service Advisors to join their team on a permanent basis. They are looking for candidates with a passion to provide outstanding customer service.

Your role will include:

·  Process referrals and other product related administration within agreed SLAs.

·  Co-ordinate appointments in the bespoke diary management system within agreed SLAs.

·  Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment.

·  Update clients regarding appointments, cancellations and queries, within agreed SLAs.

·  Despatch reports to clients and their employees on receipt of files

·  Send or scan necessary files prior to attendance at appointments.

·  Update client details on the the clients database, as instructed by the Account Manager.

·  Liaise with the Account Manager regarding client and employee queries.

·  Make efficient use of the business management system.

·  General Administration within the Customer Service department.

·  Answering and triaging inbound telephone calls within agreed timescales.

·  All voicemails to be responded to within 2 hours

·  Perform general office duties such as typing, operating office machines, and sorting mail.

·  Perform reception duties periodically as required and as per the agreed rota.

Benefits include:

Pension scheme 4% employee and 5% employer EAP ( Employee Assistance programme)

Voluntary health cashplan Access to a Company benefits and discount portal.

Car parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Danielle Robson

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