Customer Service Advisor
Sheffield (South Yorkshire)
Job description
· Location
Sheffield, South Yorkshire
· Salary
£17,678.57/Year
· Category
Office and Secretarial - Administrator
· Job type
Permanent
· Industry
Office and Secretarial
· External Reference
JN-092020-140611
Our client is looking for six Customer Service Advisors to join their team on a permanent basis. They are looking for candidates with a passion to provide outstanding customer service.
Your role will include:
· Process referrals and other product related administration within agreed SLAs.
· Co-ordinate appointments in the bespoke diary management system within agreed SLAs.
· Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment.
· Update clients regarding appointments, cancellations and queries, within agreed SLAs.
· Despatch reports to clients and their employees on receipt of files
· Send or scan necessary files prior to attendance at appointments.
· Update client details on the the clients database, as instructed by the Account Manager.
· Liaise with the Account Manager regarding client and employee queries.
· Make efficient use of the business management system.
· General Administration within the Customer Service department.
· Answering and triaging inbound telephone calls within agreed timescales.
· All voicemails to be responded to within 2 hours
· Perform general office duties such as typing, operating office machines, and sorting mail.
· Perform reception duties periodically as required and as per the agreed rota.
Benefits include:
Pension scheme 4% employee and 5% employer EAP ( Employee Assistance programme)
Voluntary health cashplan Access to a Company benefits and discount portal.
Car parking
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
Please apply with your CV to: Danielle Robson