Customer Service Advisor

Job description

·  Location
Southend-On-Sea, Essex
·  Salary
£8.21/Hour
·  Category
Banking & Financial Services - Account Manager
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-022020-117883

What will I do in the role?

* First point of contact for all customer queries

* Brand ambassador for your client, representing the brand and its values in every customer interaction

* Provide outstanding customer service across telephone, social media, web chat and email

* Make sure the customer is at the heart of every conversation and leave with a positive impression of you and our client

What do I need?

* Experienceof working in a customer-facing environment, ideally gained within the fashion retail sector *

Previous experience working in a contact centre environment would be advantageous

* A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach * Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer

* Strong written and verbal communication skills

* Experience of working in a customer facing environment

* Works well within a team

* Confident IT skills

* Flexibility, professionalism, drive and willingness to learn

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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