Customer Service Advisor

Job description

·  Location
Bristol, City Of Bristol
·  Salary
£ 8.5 - £ 9.5 / Hour
·  Category
Office and Secretarial - General Administration & Clerical
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-082019-87010

Are you looking to join a fast-paced growing organisation that offersfreebus travel to and from Bristol city centre, newly refurbished working environment and great progression routes for your career?

Are you looking for a company that offers fantastic employee benefits, including a unique share plan scheme, on-site gym, coffee shop, canteen, and so much more?

Who are Computershare?

We are a global financial services company, with over 16,000 employees, providing services in over 20 countries, to 125 million customers. We have more than 4,000 employees in the UK, including over 1,500 in our European headquarters in Bristol.

Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. Our Communications Centre, based in our Bristol office, is the hub of our Operations team, responding to hundreds of customer enquiries every day, and providing a wide range of services.

Who are we looking for?

We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that Computershare maintains its excellent reputation.

We are looking for candidates with the following experience and attributes:

·  Previous experience of delivering excellent customer service

·  Strong communication skills

·  Ability to work as part of a team - positive outlook and high energy!

·  PC Literate including MS Office applications such as Outlook, Word and Excel

·  Enthusiasm to develop new knowledge and skills

·  Commitment to quality

What's involved in the role?

The Customer Service Representative role is all about managing inbound customer enquiries from Tenants and Landlords, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to provide a class-leading service to our customers and ensure we maintain a consistently high level of customer satisfaction.

You will be given the relevant training and tools to help you give the customer a good experience.

This is a very dynamic area of the business, and no two days are quite the same. Providing services on behalf of several hundred clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes. If you're looking to build a career at Computershare, there is no better entry point!

The role is full-time (37.5 working hours per week), Monday to Friday. Normal business hours are 08:00 and 18:00, and you will be scheduled to work daily 7.5 hour shifts between these times.

What do we give back to you?

We also have a modern newly refurbished working environment and offer great opportunities for career development.

Our benefits package includes but is not limited to:

·  Free bus service to/from City Centre to/from our site at The Pavilions

·  Onsite Nuffield gym (subsidised membership)

·  Onsite coffee shop and lounge

·  Onsite canteen

A Truly Diverse Place to Work

Computershare celebrates the diversity of our people and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

If you think this is the role for you, click apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy