Customer Service Advisor

Job description

  Location
Batley, West Yorkshire
·  Category
Banking & Financial Services - Banking & Building societies
·  Job type
Contractor
·  Industry
Banking and Financial Services
·  External Reference
JN-102018-29762

Who we're looking for

When we talk about Personal Banking, we really mean personal. We use technology because it brings us closer to our members and helps us to have better conversations. Simple as that. So that's really what we're looking for in you: great conversation, excellent customer service skills, a naturally helpful attitude and the confidence to be yourself - on the phone, as part of the team.

Every day, you'll be ready and willing to learn more about what we do. Of course, if you've already got some relevant experience in banking or in a contact centre, that would be the perfect start!

You'll be:

·  The first point of contact for all inbound customer enquiries on finance products.

·  Able to identify and meet the needs of customers using your excellent knowledge of products which are predominantly Credit Cards, Personal Loans and Current Account.

·  Studying towards gaining the skills to trade in non-advised products.

·  Displaying our working ethic of P.R.I.D.E. Putting members first; Rewarding membership; Inspiring trust; Doing the right thing; Excelling at service.

As a minimum requirement you'll:

·  Have experience in a customer service environment

·  Able communicate confidently and clearly

·  Able to use a PC and navigate different systems whilst speaking to customers

·  Be enthusiastic and work with team members to be part of building a solid relationship with our members

It would be nice if you also had:

·  Enjoy the challenge of problem solving and keen to continuously learn and improve

·  Telephony experience.

·  Experience in financial services.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy