Expire bientôt Adecco UK Limited

Customer Service Advisor

  • Maidenhead (Berkshire)
  • Ventes

Description de l'offre

  Location
Maidenhead, Berkshire
·  Salary
£10.50/Hour
·  Category
Office and Secretarial - Administration Manager
·  Job type
Contractor
·  Industry
Procurement and Supply Chain
·  External Reference
JN-082018-20714

The Customer Service Advisor is responsible for supporting the business to ensure that high quality customer service is provided effectively and efficiently to both internal and external customers within the Region North countries that have direct sales (UK, Sweden, Finland, Denmark & Norway)

MAIN RESPONSIBILITIES:

* Processing customer orders and dealing with customer queries on a timely basis.

* To provide customer support in an efficient and timely manner.

* Working closely with the central distribution centre to ensure goods are dispatched and advising couriers regarding daily tracking details for product returns.

* Ensuring that all processes are carried out in accordance with Company procedures.

GENERAL RESPONSIBILITY:

Financial Reporting

* Preparation of inventory reports for internal and external purposes.

* Preparation of adhoc reports to support internal and external customer requests.

Administrative

* To ensure that all orders are processed and filed in an efficient and timely manner.

* To ensure that all internal documents have appropriate authorisation in accordance with Company procedures and have been filed appropriately.

* To ensure that the product returns process is followed by all relevant employees and the relevant details are provided to couriers on a timely basis.

skills:

* Good knowledge of Microsoft Excel and Word.

* High Level of accuracy and attention to detail.

* Confident and clear communicator.

* Good maths and literacy skills

* Ability to work well within tight deadlines.

* Previous knowledge of SAP would be advantageous but not essential.

BENEFITS:

FREE PARKING

GYM ON SITE

CANTEEN - SUBSIDISED

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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