Customer Service Advisor

Job description

  Location
Preston, Lancashire
·  Salary
£ 15500 - £ 17500 / Year
·  Category
Banking & Financial Services - Financial services & Pensions management
·  Job type
Permanent
·  Industry
Banking and Financial Services
·  External Reference
JCCSA

Customer Service Advisor
upto 17500
Monday to Friday

The successful candidate will have superb communication skills both written and over the telephone.
You will provide a customer focused, compliant telephone service to existing customers
Manage your individual productivity & utilisation to agreed standards
Process work to agreed quality standards
Maximise individual capability through one and done processing.

You will take inbound customer calls, focusing on identifying needs, problems and changes in circumstances.
Provide accurate information and available options.
Have a professional, polite manner to be maintained without exception. Articulate speech and appropriate use of language.
Identify and resolve/escalate complaints in accordance with company policy.
Ensure all communication, both written and spoken, is of a consistently high standard at all times.
Speak with courtesy and confidence when dealing with customers, team members, clients, third parties and associates

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy