Customer Service Advisor

Job description

  Location
Kettering, Northamptonshire
·  Salary
£ 17000 - £ 18000 / Year
·  Category
Office and Secretarial - Administration Manager
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
JN-082018-20044

Have you had previous call centre experience? Do you enjoy customer service? Are you happy to work some evenings and weekends?

Our well established client is looking for Customer Service Advisors to join their busy call centre team.

The hours are full time, 37.5hrs per week, On a rotating shift system.
Core opening hours are: Monday to Friday 8am-8pm, Saturday and Sunday 8am-4pm
An element of flexibility will be required around these hours.

Your main duties to include:

* Handling customer enquiries via incoming and outgoing telephone calls, email, and fax
* Booking service visits
* Identifying and ordering spare parts/ accessories.
* Taking ownership of customer queries - following through to completion.
* Providing self help advice
* Cross selling where applicable

You will have the below skills/experience:

* Come from a customer service background
* Possess strong communication skills - both verbally and written
* Be confident, and able to use own initiative
* Have a good attention to detail
* Be highly customer focused
* Be computer literate
* Be flexible
* Have a positive attitude

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy