Customer Service Advisor

Job description

  Location
Sunderland, Tyne And Wear
·  Salary
£ 15000 - £ 17000 / Year
·  Category
Banking & Financial Services - Client Services
·  Job type
Permanent
·  Industry
Banking and Financial Services
·  External Reference
180001BP1

Adecco have an exciting opportunity to join our Client's exceptional Customer Service professionals working within their Collections Team.

Start date: We are looking for you to be able to start on our planned training induction date confirmed on: 16 July 2018.

Salary: £15,000 to £17,000p/a dependant on your skills and experience in line with the requirements of the role.

Working pattern: Rotating Shift Patterns across our centre opening hours which include:

Monday - Friday 8am - 9pm,

Saturday, Sunday and Bank Holidays 08:30am to 6pm

Benefits: For this you'll receive a great basic salary + performance related bonus scheme + benefits + our stakeholder pension scheme.

Just as importantly, you'll benefit from our continuous commitment to providing you with professional development and excellent training opportunities. Because if you've got the potential, we've got what it takes to fulfil it.

Job Description:

We're currently recruiting talented and enthusiastic people to join our Customer Assistance team in Doxford specifically working with customers in financial difficulty.

Making and taking customer calls, you'll be working through their financial circumstances, providing them with the relevant support & guidance they need to successfully move forward with their mortgage.

You'll be responsible for negotiating optimum payment arrangements and ensuring that the best outcome is reached, for both the customer and the company.

Your experience.

For us, your personality and your life experience are of the upmost value. We look for effective communication skills and an ability to handle customer account queries professionally and efficiently in a contact centre environment.

Having experience in a similar role is ideal, but it's not essential, holding previous Customer Service experience & responsibility of your work, along with the skill and confidence to work through a variety of different scenarios is important to us.

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) and credit checks

Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy