Customer Service Advisor

Job description

  Location
Basingstoke, Hampshire
·  Salary
£9.31/Hour
·  Category
Sales & Retail - Inbound Call Centre
·  Job type
Contractor
·  Industry
Sales and Retail
·  External Reference
BASCC

Pay £9.31 per hour
Two weeks training period Monday - Friday 9.00am - 5.00pm
Rota of 37.5 hours per week working 5 over 7 days (weekends are paid at an over time rate)
Earliest start - 6:00
Latest finish - 22:00
12 month fixed Term contract
Free on site parking
Free train travel passes
Various start dates

Are you looking for a career in customer service within a contact centre environment?
Are you searching for an employment agency that can offer you weekly competitive pay, a wide range of benefits and a long-term assignment of 12 months?

If the answer is yes to all the above then look NO further we have the right opportunity for you!

Adecco are recruiting on behalf of a train operating company in the heart of Basingstoke.

As a headline, the main tasks of the role are dealing with Customer calls (rail enquiries of a diverse nature), answering Customer complaints in an empathetic and professional manner and dealing with delay and repay case escalations where the customer is entitled to compensation because of a delayed service.

Please note call centre experience is not essential, the company will conduct fully paid training internally however you will need to have good customer service skills and demonstrate the competency of delivering good customer service over the telephone.

At times you may need to handle negative reactions from customers whilst actively promoting the company by maintaining a diplomatic, tactful and friendly response always - Could this be you?
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