Customer Service Administrator PART TIME
Mansfield (Nottinghamshire) Administration
Job description
Location
Mansfield, Nottinghamshire
· Category
Office and Secretarial - Administrator
· Job type
Permanent
· Industry
Office and Secretarial
· External Reference
CUSTOMERSERVICEPTX1
We are currently recruiting for a PART TIME Customer Service Administrator based in Mansfield!
This is a customer focused role which requires the candidate to take a pro-active approach in the management of their customer group in line with strategice priorites and objectives. It is essential any re-active response focuses on the needs of the customer and company, with forward planning to ensure resolution communicated in a timely manner.
The post holder will deal with potentially sensitive and private data/information, and liaise with clients and internal staff members to resolve relevant enquiries, delivering a excellent, professional service to all customers.
Responsibilities
*Ensuring all customer queries via all avenues are responded to in a timely manor
*Ensuring correct certification is issued for all schemes
*Ensure all task are completed within the time set to aid the teams and individual objectives set.
*Ensuring the correct correspondence is sent out to all parties
*Ensuring individual reports are maintained daily to be able to provide customer services manager with accurate and update reports.
*To help ensure all agreed processes and procedures are followed.
*General operation administration and customer service duties.
*Undertake any other duties as appropriate within their competence as required from time to time.
*Working to our Behaviours For Success every day to drive our business towards Our clients Mission.
Skills required
*Excellent customer services skills
*Strong planning and organisational skills
*Ability to use own initiative and work with minimal supervision
*Enthusiasm and desire to deliver excellent results and objectives set at all times
*A competent and confident communicator both verbal and written
*Flexible attitude, striving to collaborate with people.
*Has a positive and enthusiastic approach to changes.
*Able to bring fresh insight, and thinning of new concepts and solutions
*Proficient in MS office packages
Desirable
*Understanding of regulatory requirements and constraints under which the certification bodies operate
*NVQ Level 2 in Customer Services
*Competent in office applications to level 1
Any questions please call Lauren at Adecco Nottingham on 01159 485 780. By applying you will register as a candidate with Adecco. Our Privacy Statement explains how we will use your information.