Customer Service Administrator

Job description

  Location
Droitwich, Worcestershire
·  Salary
£ 16000 - £ 17500 / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-092018-27614

Job Summary

To provide professional and efficient administration and customer service ensuring effective and competent administration of customer support issues through to resolution.

Principal Accountabilities/Responsibilities

·  Raise all "UAR" (Urgent Action Required) emails on the company database in line with customer enquiry and forward to appropriate personnel for action.

·  Keeping up to date with changes to products or services and consumer law.

·  Ensure that all customer records are kept up to date with the latest information regarding any customer service issues.

·  To action signed off "UAR's" as directed by Sales Managers in line with Company procedure.

·  To respond to customer correspondence as directed by the Customer Service Manager.

·  Communicating courteously with customers by telephone, email and letter.

·  Maintain customer files in line with Company policy.

·  To ensure the effective provision of excellent customer service

·  In the absence of the Customer Service Manger, liaise with external agencies i.e. Trading standards, Advocacy agencies, Solicitors, and Insurers.

·  To assist with administration duties in the absence of the other members of the department.

·  Monitor and record complaints made and any potential non-compliance with Consumer Protection law, consult with Management on any action required

·  Respond to incoming calls as necessary.

·  Any other duties as deemed necessary

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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