Lytham St Annes, Lancashire
Sales & Retail - Customer Service Advisor
· Job type
Sales and Retail
· External Reference
Working in a fast paced you will be taking high volume of calls to be answered within 20 seconds. Expected to work to set KPI's/Service Level Agreement.
Core purpose will be to handle pre-submission telephone and email enquiries from Financial Advisers.
Awareness of complaint handling process, endeavour to resolve any complaints online.
Ensure that Financial and Regulatory risk is mitigated using specified controls and procedures.
Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Conduct Authority.
You will have call handling experience preferably in a call centre environment, effective time management and work planning skills, good analytical and numerical skills.
Desirable: knowledge of Underwriting/Life Insurance/IFA's, ability to analyse Underwriting information and make decisions, knowledge of Business Continuity and Risk, competent on MS Office Suite/Workflow and internal databases.
Please note you must undertake a criminal record check and credit check prior to starting.
Located few minutes' walk from Lytham Train Station.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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