Customer Service Administrator

Job description

·  Location
Preston, Lancashire
·  Salary
£ 17900 - £ 18300 / Year
·  Category
Sales & Retail - Customer Support
·  Job type
Permanent
·  Industry
Industrial and Manufacturing
·  External Reference
JN-012020-112988

Do you want to work for a manufacturing company where you are a valued employee and gain exposure to Multi-national customers?

Are you experienced in Customer Service and looking for a New Role in the Preston area?

If so and you have the following skills please read on and do not hesitate to apply for consideration for a fantastic career move:

·  Good working knowledge of all Microsoft office products?

·  Excellent communicator? both written and verbally concise and professional?

·  Work well under pressure, have an excellent telephone manor and experience of data input?

THE JOB;

To provide customers with a professional and informative service. The role entails contact by email and telephone to worldwide customers. Providing excellent customer service consistently and continually to ensure that all customer expectations are not only met but exceeded. This role deals with other departments on a regular basis to ensure the requirements of the customer are catered for.

KEY RESPONSIBILITIES;

*Processing customer orders using the company software

*Dealing with customer enquiries by telephone

*Answering questions on price and availability by telephone and email

*Liaising with internal departments to ensure customer expectations are met

*Producing paper and electronic invoices

*Filing of documents and other paperwork as and when necessary

*Cover for other C.S. assistants when out of the office

*Advising internal customers i.e. Sales of any key account activity

*Completion of customer documentation when required

*Taking sales orders and enquiries by telephone

*Full understanding of the company product range

*Cover for Customer Service Manager when not available

*Updating information from the Epicor system for the product range

*Flexible working to be able to support other departments such as Sales when required

SALARY; CIRCA £17900 - £18300 (dependent on experience)

HOURS; 39.5 Monday to Thursday (8am-5pm) Friday (8am-4:30pm)

BENEFITS; Pension, 25 days holiday (includes 4 days Xmas shut down) plus public holidays, additional

holiday purchase scheme, car parking, tea and coffee, private healthcare

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy