Customer Service Administrator

Job description

·  Location
Tamworth, Staffordshire
·  Salary
£19,000.00/Year
·  Category
Procurement & Supply Chain - Customer Service
·  Job type
Contractor
·  Industry
IT and Telecoms
·  External Reference
JN-112019-104456

Excellent Opportunity Available

Customer Service Administrator

Tamworth

£19,000

Temporary - Permanent

We are looking for a Customer Service Administrator to join our client's service team in Tamworth. You will process sales, repair & service orders, and purchases orders whilst providing a high level of customer support to customers.

Duties and responsibilities:

� Ensuring that customer orders are entered accurately, and order or delivery status is accurately communicated in a timely manner.

� Front line customer support and call handling; advising on product, price, availability.

� Utilising the company in-house management system ERP for order, delivery & stock control.

� Preparing orders for delivery to agreed delivery schedules and receiving all goods in.

� Working closely with Departmental Managers and Dealers to provide any necessary administrative and other support.

� To accurately support stock control procedures including ordering & audit checks of stock levels.

� Processing customer returns, management of back orders and updating stock.

� Providing cover for Operations & Stock Control Supervisor's none supervisory duties as required.

Experience, Skills and Knowledge:

� Previous experience of working within Customer support or Service support role

� Previous office administration experience.

� Strong computer skills, proficient with Microsoft Office software and CRM systems.

� Able to demonstrate an understanding of the principles and processes of providing first class customer services.

� Strong communication and coordination skills, enabling clear and accurate delivery of information to customers.

� Good organisation skills, with the ability to manage various deadlines and duties.

� Good problem-solving skills, with a keen eye for detail.

For any extra information please contact Adecco Sutton Coldfield on 0121 354 2749

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy