Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Customer Service Administrator

  • Worcester (Worcestershire)
  • Administration

Job description

  Location
Droitwich, Worcestershire
·  Salary
£16,000.00/Year
·  Job type
Permanent
·  External Reference
NBFTCSA
·  Industry
Office and Secretarial

Job Summary
To ensure customers are handled in a friendly and professional manner. To provide efficient processing of all customer service administration within the department.

Principal Accountabilities/Responsibilities

1.Raise all "UAR" (Urgent Action Required) forms in line with customer enquiry and forward to appropriate personnel for action.

2.Keeping up to date with changes to products or services and consumer law.

3.Ensure that all customer records are kept up to date with the latest information regarding any customer service issues.

4.To action signed off "UAR's" as directed by Sales Managers in line with Company procedure.

5.To respond to customer correspondence as directed by the Customer Service Manager.

6.Communicating courteously with customers by telephone, email and letter.

7.Maintain customer files in line with Company policy.

8.To ensure the effective provision of excellent customer service

9.In the absence of the Customer Service Manger, liaise with external agencies i.e. Trading standards, Advocacy agencies, Solicitors, and Insurers.

10.To assist with administration duties in the absence of the other members of the department.

11.Monitor and record complaints made and any potential non-compliance with Consumer Protection law, consult with Management on any action required

12.Respond to incoming calls as necessary.

13.Any other duties as deemed necessary

Health and Safety

All Employees have a duty to carry out their work with due regard for the health and safety of themselves, other employees, and visitors, to observe health and safety requirements relevant to their activities and co-operate with the Company so as to enable them to carry out their own responsibilities effectively. They must report to their line manager every accident, however minor, and also any incident that could result I injury or damage to company equipment, and co-operate in the investigation of accidents with the object of preventing a recurrence.

This job description reflects the present requirements of the post. The job description will be reviewed annually as part of the appraisal process. As duties and responsibilities change and develop the job description will be subject to amendment in consultation with the post holder.

If you have any questions regarding this vacancy please contact Nick on 01905 732790

The Adecco Group UK & Ireland is an equal opportunities employer and positively encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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