Customer Interaction Advisor - Register your interest

Job description

·  Location
Corby, Northamptonshire
·  Salary
£9.26/Hour
·  Category
Sales & Retail - Customer Contact
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-102019-96691

Register your interest for call centre roles that we will be getting available in the New Year.

The role involves interacting with customers in a fast paced, multi-channel customer service environment, providing a first class customer experience that will build customer loyalty whilst maximising sales opportunities and seeking new business leads.

Excellent IT skills are required, attention to detail, flexibility in approach and a good telephone manner are all vital to this role.

Following your training in a classroom environment, the weekly hours will be 37.50 hours per week, planned in on a rotating shift system.

The core opening hours are Sunday - Monday 7:00 - 22:30, weekend working is required . You will need to be flexible to work during the opening hours of 7am to 10:30pm

We offer state of the art facilities for our staff including on site Restaurant & Coffee Shop, break out areas and free car parking.

For high performing Advisers, Development opportunities and Permanent Jobs can be applied for when if / when they become available.

This hourly rate of pay is £9.26 per hour.

Your main duties to include:

·  Handling inbound customer enquiries via Telephony

·  Identifying products / components. (Training provided)

·  Cross selling / Upselling where applicable

·  RS Brand ambassador following our Seamless, Personal & Progressive values

·  Booking collections / Returns

·  Complaint Handling

You will have the below skills/experience:

·  Possess strong communication skills - both verbally and written

·  Confident with ability to use own initiative

·  Have a good attention to detail

·  Customer focused

·  IT skills required

·  Ability to adapt to change - demonstrating flexibility

·  Positive mental attitude

·  Working as part of a team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy