Customer Happiness Hero (Customer Support)

Job description

  Location
London, Greater London
·  Salary
£26,000.00/Year
·  Category
Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
·  Job type
Permanent
·  Industry
Hospitality, Tourism and Travel
·  External Reference
1730JCCHH

Customer Happiness Hero

About the role

We are looking for a Customer Happiness Hero who has a passion for delivering best in class

service and is motivated by customer care. This is a critical role within the business, acting as

an advocate and keeping pace with our customers needs. It is an exciting opportunity to

collaborate with Product, Sales and Marketing and influence how our user experience should

evolve.

Things you'll be working on

● Acting as brand ambassador, building relationships with new and existing customers

●Providing customer insights to Heads of Customer Happiness, Product and Sales to

ensure clients' needs are heard and considered

● Actively looking for risks, potential gains and issues to anticipate customer service

advancement opportunities

● Liaising with local partners worldwide to ensure all details are correct and the adventure

trip runs smoothly

● Maximising revenue through actively listening to our customers

● Leveraging new CRM tool capabilities in an innovative way

● Leading and participating in projects beyond your responsibilities

● Contributing and influencing customer engagement/experience strategy

● Identifying efficient workflows with measurable business benefits

What you'll need to succeed:

●Passion forcustomer care and genuine interest in learning new destination products

● Knowledgeable about travelling and confident advising clients

● Flexibility as things can and do change quickly around here - you gotta go with the flow,

and be ready to kick it into high gear at a moment's notice

● Exceptional organisational skills, able to seamlessly juggle emails, phone calls and

ongoing initiatives

● Attentiveness to detail and the ability to really listen to customers is crucial to ensure we

are delighting our customers

● High quality work: You are an efficient individual who makes projects happen behind the

scenes with a fine eye for details

● Technically inclined, able to pick up new things quickly: we use a lot of web-based

services (including, but not limited to: Salesforce, Zendesk, Google Docs, Gmail)

● Beneficial to have experience in a similar customer support role

●Proven ability in customer insight analytics and reporting

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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