CUSTOMER COMPLAINTS ADMINISTRATOR

Job description

  Location
Kenley, Surrey
·  Salary
£9.00/Hour
·  Category
Office and Secretarial - General Administration & Clerical
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-102018-31099

·  Assist the Customer Experience Supervisor with the complaints process.

·  Ensure that all complaints are responded to in a timely fashion.

·  Support the Customer Experience Supervisor with live trend analysis.

PRINCIPAL JOB RESPONSIBILITIES:

·  Logging new complaints and adding detail to existing ones.

·  Initial assessments and investigation.

·  Liaising with internal and external clients along with residents.

·  Raising triage paperwork and letter writing.

·  General team administration (including scanning, updating spreadsheets).

ESSENTIAL REQUIREMENTS:

·  Enthusiastic and self-motivated.

·  Excellent oral and written communication skills.

·  A collaborative approach to working across and within teams.

·  Attention to detail.

·  Excellent oral and written communication skills.

·  Experience of Microsoft Excel.

Previous use of Microsoft Word Mail Merge function would be advantageous, however not essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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